Thank you for shopping with Cultured Soul (culturedsoul.in). We are committed to delivering your astrology and spiritual products safely and on time.
If you have any shipping-related questions, please contact us at:
📧 contact@culturedsoul.in
1. Order Processing Time
-
All orders are processed within 1–3 business days after successful payment confirmation.
-
Orders are not processed on Sundays or public holidays.
-
During high-demand periods, processing may take slightly longer.
Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).
2. Shipping Time
Estimated delivery time:
-
Within India: 3–7 business days
-
Delivery time may vary depending on your location and courier service availability.
Please note that delivery timelines are estimates and may be affected by factors beyond our control (weather conditions, courier delays, festivals, etc.).
3. Shipping Charges
-
Shipping charges (if applicable) will be displayed at checkout before completing your purchase.
-
We may offer free shipping on selected products or promotional periods.
4. Order Tracking
If tracking is available, tracking details will be shared once your order is dispatched. You can use the tracking information to monitor your shipment status.
5. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur due to:
-
Incorrect address provided by customer
-
Natural disasters or unforeseen circumstances
-
Courier service delays
If your order is significantly delayed, please contact us at contact@culturedsoul.in, and we will assist you.
6. Incorrect Address
Please ensure that your shipping address is correct at the time of placing the order.
We are not responsible for orders delivered to incorrect addresses provided by customers.
If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.
7. Damaged Packages
If you receive a damaged parcel:
-
Record a proper unboxing video before opening the package.
-
Contact us immediately at contact@culturedsoul.in within 48 hours of delivery.
Please refer to our Return & Exchange Policy for further details.
8. International Shipping
Currently, we may ship only within India.
For international shipping inquiries, please contact us via email before placing your order.
9. Contact Us
For any shipping-related concerns, contact:
Cultured Soul
🌐 Website: https://culturedsoul.in
📧 Email: contact@culturedsoul.in